AI Systems Observability
v1.0 · GA

Observe every trace.
Improve every answer.

Helios gives AI teams a complete view into LLM calls, agent workflows, RAG retrieval, prompt versions, evaluations, latency, and cost, so production AI systems can be debugged, measured, and improved.

Agent traces
12.4M / mo
Prompt versions
Diffable
RAG analytics
Citation-aware
Eval runs
Reproducible
app.helios.dev / traces / trc_8f2a31e
LIVE
Trace
trc_8f2a31e · agent.research_assistant
LATENCY
1.42 s
TOKENS
2,341
COST
$0.018
STATUS
ok
INPUT
user.query
“What changed in the Q3 revenue policy?”
6ms
RAG
retriever.search
pgvector · top_k=8 · 12 chunks
184ms
RAG
reranker.cohere
rerank-3 · 8 → 4
142ms
LLM
llm.openai
gpt-4o · t=0.2 · 2,341 tok
812ms
TOOL
tool.lookup_policy
policy.search(scope=q3)
198ms
LLM
llm.finalize
gpt-4o · 318 tok
52ms
success4 citationsreranker.slow
opentelemetry · spans = 6
The Platform

Everything your AI system does, captured in one place.

Helios is built for engineers running agents, RAG, and LLM pipelines in production. One observability console for traces, evaluations, prompts, retrieval quality, cost, and latency.

01 / TRACING
Trace every request

Capture every LLM call, tool call, retrieval step, and generated answer as a nested span tree with timings and metadata.

02 / PROMPTS
Compare prompt versions

Version prompts as first-class artifacts. Diff outputs, scores, latency, and cost across model providers.

03 / EVALUATIONS
Run eval suites

Score model output against fixed datasets with deterministic, LLM-as-judge, and code-based evaluators.

04 / RAG
Monitor RAG quality

Measure retrieval hit rate, citation coverage, and missing-source analysis on production traffic.

05 / COST
Track cost and latency

Aggregate token usage and spend by model, prompt, environment, and customer. Set per-project budgets.

06 / DEBUG
Debug agent failures

Replay agent runs from the first user input to the final response with deterministic seeds and tool inputs.

How it works

An engineering pipeline, not a dashboard.

Helios sits between your application and your model provider. Spans flow in, evaluations run continuously, regressions surface as diffs you can act on.

I.
Instrument SDK

@helios/sdk for Python, TS, Go. One line wraps your LLM client.

II.
Capture trace

OpenTelemetry-compatible spans for calls, tools, retrievers.

III.
Store spans

Append-only event log with replayable inputs and outputs.

IV.
Evaluate output

Score against datasets: code, regex, LLM-judge, custom.

V.
Analyze failures

Cluster by tag, prompt version, model, customer, cost band.

VI.
Improve

Promote prompts and retrieval configs, then re-run regressions.

Traces

Every span. Every input. Every output.

Helios records the full request graph: spans, inputs, outputs, retrieved chunks, model settings, tool calls, errors, and cost breakdowns, and links them back to the prompt version that produced them.

  • Nested span tree with timings
  • OpenTelemetry-compatible exporter
  • Full input/output payloads, redactable
  • Trace-level tags, sessions, and users
trc_a91f02d · agent.support_router
200 OK
INPUT
user.query
14ms
RAG
retriever.pgvector
142ms
RAG
reranker.cohere
96ms
LLM
llm.openai.gpt-4o
612ms
TOOL
tool.knowledge_base.search
184ms
LLM
llm.openai.finalize
60ms
Prompt
Model
Accuracy
Cost / run
Latency
Cite
prompt.v1
gpt-4o
82.4%
$0.018
1.42s
71%
prompt.v2
gpt-4o
88.1%
$0.020
1.51s
84%
prompt.v2
claude-3.5
86.7%
$0.015
1.78s
80%
prompt.v3
gemini-1.5
79.3%
$0.009
0.94s
62%
Dataset · support_qa.v4 · 412 examples
run_8821 · 18s ago
Evaluations

Compare prompts and models against the same dataset.

Run reproducible eval suites with deterministic, LLM-as-judge, and code-based scorers. Promote the winning prompt with a single click and keep a full regression history.

RAG Analytics

Find what your retriever is missing.

Measure retrieval quality through citation coverage and missing-source analysis. Surface the top failing queries and the chunks your retriever is consistently skipping.

Retrieval hit rate
92.8%
+1.2% wk
Citation coverage
84.1%
+3.4% wk
Missing-source rate
5.6%
−0.8% wk
Reranker uplift
+11.4 pts
vs. baseline
Citation coverage · last 7d
Top failing queries
  • what is the refund window for annual plans?0 src
  • how do I rotate API keys without downtime?0 src
  • is there a SOC2 type II report available?0 src
  • can I export traces to datadog?0 src
Start observing

One line of SDK.
A complete view of your AI system.

install
pip install helios-sdk

import helios
helios.init(api_key="hel_•••••••••")
helios.trace(openai.chat.completions.create)